Shipping & Returns Policy
All DIY dog fence kits shipped in the continental United States cost a flat rate of $99. However, if you spend $999 or more shipping is FREE! We utilize FedEx shipping services to fulfill your order. Larger orders may be shipped on a palette. Most of our customers receive their kits within ten (10) days, however some items may take up to 10-14 business days to ship if credit card authorization is delayed in order to prevent fraud. If a custom kit is ordered it may take up to 21 days before your product is shipped out to you. Pet Playgrounds reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time.
Order Processing Time. Most orders will be processed and leave our warehouses within 3 business days from the time your order is placed. Orders placed on Saturday or Sunday will be processed on Monday. Delivery times are expected, not guaranteed. Most orders will arrive within ten (10) days.
From Canada? We ship directly to Canada for only $375! Don’t worry about customs, duty, or taxes. We’ll take care of everything. Our shipments to Canada are picked up every Thursday, and will reach you between 10-21 business days (depending where in Canada you are).
Returns and Refunds Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your delivery date.
1. Please email firstname.lastname@example.org or call us at 1-800-985-9202 to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Pet Playgrounds, LLC
c/o Victor Boemmels
ATTN: Returns Department
48 Myrtle Ave.
West Haven, CT 06516
3. Include in your package a signed letter stating the reason for your return and the original invoice that was emailed to you.
Please note: We do not refund the actual shipping and handling costs. The true shipping cost may be much higher than what was paid at the time of your order as this is calculated by weight and distance by the shipping companies that we use. The full shipping cost will be deducted from all returns. It is only for your convenience that we charge a flat shipping rate at the time of purchase. Please note that returns due to a delay in a professional installation are not permitted. Every effort is made to provide a professional installer in a timely manner for every kit that is 200 linear feet or more, however rain, snow or other conditions may delay some installations and can not be used as a reason for a refund. To find out current estimated wait times for an installer, please enter your zip code here.