Pet Playgrounds makes the safest and most reliable REAL dog fencing system in the world™. All DIY dog fence kits shipped in the continental United States cost a flat rate of $99. However, if you spend $999 or more shipping is FREE! We utilize FedEx shipping services to fulfill your order. Larger orders may be shipped on a palette. We make every effort to ship items within 3 business days if ordered by 4pm EST, however some items may take up to 5-7 days to ship if authorization is delayed in order to prevent fraud. If a custom kit is ordered it may take up to 10 days before your product is shipped out to you. Pet Playgrounds reserves the right to delay shipments, but every effort will be made to ship at the soonest possible time.

Order Processing Time. Most orders will be processed and leave our warehouses within 3 business days from the time your order is placed. Orders placed on Saturday or Sunday will be processed on Monday. Delivery times are expected, not guaranteed. Most orders will arrive within five (5) business days after they leave our warehouses.

Shipping to Canada

From Canada? We now ship directly to Canada for only $375! That’s right, you can now get your Pet Playgrounds non-electric dog fence kit shipped directly to Canada for only $375. Don’t worry about customs, duty, or taxes. We’ll take care of everything. Our shipments to Canada are picked up every Thursday, and will reach you between 5-10 business days (depending where in Canada you are).

Returns and Refunds Policy

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email or call us at 1-800-985-9202 to request a refund and we will assign you a tracking number.

2. Mail your returned item to:

Pet Playgrounds, LLC
c/o Victor Boemmels
ATTN: Returns Department
500 Technology Park Dr.
Torrington, CT 06790

3. Include in your package a signed letter stating the reason for your return and the original invoice that was emailed to you.

We do not refund the original shipping and handling cost order. Please note the true shipping cost may be much higher than what was paid at the time of your order as this is calculated by weight and distance by the shipping companies that we use. The full shipping cost will be deducted from all returns.